100% Satisfaction Guarantee
We like the way we do business. We don't aggressively pursue new, fleeting customers because we prefer folks like you, who kindly give us your business on a regular basis because you recognize the hard work we put in, the quality of our magic, and (we hope) you trust us and our site for great magic.
We ONLY offer magic that we believe is spectacular; nothing just "good" or "okay." But we also know not everyone feels the same way about every product. So our new policy will allow you to return anything you aren't satisfied with and exchange it for something else in the store.
If you open it and you are not 100% satisfied, send it back to us! It's that simple. 100% satisfaction guaranteed. We want you to know that when you deal with us, we're forming a friendship we hope lasts years. And that means making sure you're happy each and every time we send you a package.
How to return an item
Obviously the returned item must be in perfect condition, untorn, and complete. We can't offer cash refunds; no exceptions. To return an item, simply email us at firstname.lastname@example.org and let us know why you are returning the item. We'll give you return instructions within 24 hours.
Our return policy:
We have worked hard to ensure that our returns policy is the best and most fair of all magic shops. The following terms apply:
- Products can only be returned for an exchange and not for cash.
- Our return policy does not apply to downloads, as there is nothing physical to return.
- This policy does not apply to DVDs that have been watched (shrink wrap must still be in place) as our wholesaler is unable to accept returns on played DVDs. Faulty DVDs, however, will be replaced with a working version.
- You must pay shipping on returned items, and also shipping on the replacement product (even those stated as free shipping).
- The terms of this guarantee may change at any time.
- Products can be returned up to two months after purchase.
We aim to be the best magic shop in the world and with the fairest returns policy in magic and free shipping, we hope you choose us as your favorite magic shop.