Vanishing Inc. Exclusives range
Support Wizards are available 24/7. You can contact us day or night and will always get a response from a real-life magician that understands the unique challenges you’re facing. That’s right. No robots or AI here. We aim to respond to every question within a few hours (not days) and, often, you’ll get a response in just a few minutes. If you don't hear from us within 24 hours, please check your "junk/spam" or "promotions" folder before following up.
For the quickest answer, view our frequently asked questions - we update it regularly with common questions.
We call our customer service team “Support Wizards” because they are wizards at finding creative solutions and also wizards in everyday life. Yup, our Support Wizards are not only real people but are expert magicians. They are a dedicated team committed to helping you be the best possible magician you can be.
Alternatively, email us at firstname.lastname@example.org
From left to right: Kyle, Andi, Josh, Mark, George, Nathan
Write to us at:11355 Folsom Blvd Unit K, Rancho Cordova, CA 95742, United States
Looking to track a recent order? We share all the tracking info that we have available. Log in to your account to view tracking for all of your orders.
If you need to change your address, you can do it directly from your orders page.
Got another question? Feel free to get in touch!
Please read our blog post on our Community Captioning project before submitting a request.
We recommend sending two or three download requests from our exclusives range, in case someone is already working on your first choice.
Sorry that you'd like to return one of your items. It's really easy to do. Click the button below and you'll be able to choose an order to return:
Start a return