What should I do if I need to follow up on a question?
Please note that our Support Wizards are a dedicated team of professional magicians working 24/7 to answer all your questions. Every inquiry will be responded to within 24 hours. If you don’t receive a response, please check your “spam” or “promotions” folder before following up.
If you do need to follow up, please reply to the thread in which your ticket was started. Please do not start separate email chains. Doing so will delay your response time.
If you used our contact form, you’ll have received an “auto-reply email” from us creating a ticket for your request (it may be in your “spam” or “promotions” folder). Please respond to this email when sending follow-ups.