Black Friday FAQ

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The Vanishing Inc. Black Friday 2021 sale has the biggest discounts we've ever offered. It's a HUGE sale and we know that you probably have questions. While you can still email us at any time, our response times might be slower than usual. Our Support Wizards are working around the clock to get your questions answered and our current response time during the sale is anywhere from 24-48 hours. So, we created this Black Friday frequently asked questions guide to help you with all the most common issues.

Why aren't you responding to my emails?

As noted above, our response times will be slower than usual during the Black Friday. We are currently asking that you please give us 24-48 hours to respond. That being said, it's also possible that we've already responded. Please check your "spam", "junk" or "promotions" folder if you don't hear from us within that time frame before following up. If you do follow up, please respond to the ORIGINAL EMAIL you sent. Starting a new email chain may cause further delays in your response. Additionally, if you do find our email went to your spam folder, please move it to the "inbox" to prevent your email client from incorrectly filtering future important emails.

Why hasn’t my order shipped yet?

Black Friday 2021 is anticipated to be the biggest sale Vanishing Inc. has ever offered. We have already hired extra help and our entire team will be working day and night to get you your exciting new magic as fast as humanly possible.

However, during Black Friday 2021, we are unable to guarantee that we’ll meet our usual goal of getting your order processed and shipped the same day it comes in. While delays are inevitable, we are doing whatever we can to keep them at a minimum. Thank you in advance for your patience.

Where is my order? / How do I track my order?

You can track your order anytime in your Vanishing Inc. account or by clicking this link vanishingincmagic.com/account/orders.

Please note that Vanishing Inc. does not have any control over a package once it’s left our warehouse. As mentioned in this blog post from Josh and Andi, delivery companies are still being severely impacted by the pandemic. So, some slight delays may occur once they have the package in their hands.

We encourage you to shop early if possible to avoid any complications. However, if you find your package has not moved or had its tracking status updated in more than 7 days, please let our Support Wizards know.

Can I add something to an order I just placed?

No. To ensure our shipping process is as streamlined and fast as possible, we have suspended the ability to adjust an order once it’s been placed during the Black Friday 2021 sale. Any additional items will need to be purchased as part of a new order. We apologize in advance for any inconvenience this may cause.

How do I cancel an order?

During Black Friday 2021, any order that has been processed and is being prepared to enter the shipping queue will not be eligible for cancellation. The Support Wizard assigned to your case after you contact us will assess your order and inform you of your eligibility.

If you’re eligible for a cancellation, they will process that immediately. If you are not eligible for cancellation, your Support Wizard will walk you through the returns process that you can complete once the product arrives. Please do not open or remove the item from its original packaging. Doing so may void cancellation return eligibility.

This applies to duplicate orders, accidental orders or any other reason for cancellation during Black Friday 2021.

Why were only some of my items shipped?

With 1,000s of orders being shipped throughout Black Friday 2021, we’re doing everything we can to streamline the process as much as possible. As such, any product delays (e.g. stock issues or technical glitches) will be handled separately.

The warehouse team will send the available portion of your order as is. Any outstanding products will then enter their own designated queue and be handled on a case-by-case basis. Once resolved, they will be shipped to you at no extra cost. While this generally only takes 24-48 hours, no time frame can be guaranteed during the Black Friday 2021 sale.

In most cases, you’ll automatically receive an email when only part of your order is shipped. It may end up in your “spam” or “promotions” folder. Please check there before reaching out to us. If you don’t receive an email within 24 hours of your partial order being shipped, please contact our Support Wizards.

Additionally, some of your items may have been instant magic downloads that didn’t need to be shipped. Check your Vanishing Inc. account or head to vanishingincmagic.com/account/downloads to watch all your downloads and lectures.

Why aren’t my discount codes working?

Discounts are never able to be combined. And, since nearly our entire store has been discounted to the lowest prices we’ve ever offered, all discount codes have been disabled during Black Friday 2021. If you attempted to use one and it didn’t work, the code will remain active. You will be able to use it after the sale concludes.

Can I use store credit or gift cards during Black Friday 2021?

Yes! While discount codes have been turned off, store credit and gift cards will still work as normal.

Can I have a larger discount or bulk discount?

Black Friday 2021 features our biggest discounts ever. 1,000s of items have been reduced to a price that is lower than anything we’ve ever offered. There are even special deals that have been personalized just for you. We truly believe this Black Friday event couldn’t get any better.

So, additional discounts or bulk discounts are not available during Black Friday 2021.

Can I change my address after placing an order?

Address change requests must be made immediately. Every hour that passes after your order is placed significantly reduces the chances of making a successful address change.

You can change your own address by heading to your Vanishing Inc. account, clicking “your orders” and then clicking the date next to the order you’re looking to change. If an address change is possible, a “change shipping address” link will be available under your address on the order.

If that link is not there, the only way to change your address is to contact a Support Wizard. Please include the address in your first email and they will assess if it is possible. Due to an overwhelming amount of inquiries, Vanishing Inc. cannot guarantee that address change requests will be honored.

What do I do if my order is being sent to the wrong address?

If an order is being shipped to the wrong address, please email our Support Wizards immediately.

What should I do if I need to follow up on a question?

Please note that our Support Wizards are a dedicated team of professional magicians working 24/7 to answer all your questions. Every inquiry will be responded to within 24 to 48 hours. If you don’t receive a response, please check your “spam” or “promotions” folder before following up.

If you do need to follow up, please follow up to the ORIGINAL EMAIL. Starting multiple email chains may delay your response time.

What do I do if I have a question about a specific product?

What is Vanishing Inc.’s phone number?

Vanishing Inc. does not currently have an inbound phone number. For the quickest responses, please email wizards@vanishingincmagic.com. If it’s determined that a phone call is necessary to resolve your issue, a Support Wizard will arrange a time to call you. Please note that, due to significantly higher than usual support request volume, requiring a call may lead to longer wait times for your answer.